Shipping policy, delivery, and delivery times
- For all products under €40, a shipping cost of €19.95 will be charged if the total weight is less than 30 kg. For all products under €40 weighing more than 30 kg, a shipping cost of €60 will be charged.
- Delivery is free for all products over €40.
- For all deliveries of products weighing more than 30 kg and with non-standard packaging dimensions, the purchaser (or a representative) must be at home to receive the delivery. To this end, it is mandatory to provide a valid telephone number when placing the order.
- Free shipping on orders over €40
- 100% Belgian
Products are delivered according to a target of no more than 2-3 business days after receipt of payment. Without exception, all products are delivered no later than 30 days after receipt of payment.
The delivery times specified by Vonken are approximate and are not binding deadlines.
Once the products to be delivered have been delivered to the specified delivery address, the risk is transferred to the buyer. If you order a product that is temporarily out of stock, you will be notified when the product is available again.
Delivery will be made exclusively by courier service unless otherwise agreed prior to the agreement. Contact details for the courier service can be found on its website. Different conditions may apply to deliveries abroad.
The following rates apply to deliveries in Belgium: You will be informed of the delivery or shipping costs before confirming your purchase. If the shipping costs cannot be calculated automatically, this will be stated and/or an indication of the shipping costs will be provided.
The following guidelines will apply from January 1, 2026:
Damage or incompleteness upon delivery
In the event of visible damage to the packaging, the customer is obliged to refuse delivery and return the shipment to the sender, and to report this to Vonken BV immediately, within 24 hours.
In the event of damage that only becomes apparent after opening the packaging and in the event of incomplete delivery, the customer is obliged to report this to Vonken BV within 24 hours of delivery.
If the customer fails to comply with the above obligations, the damage will be deemed to have been caused by the customer themselves and Vonken BV cannot be held liable for compensation.